Customer Service Representative I Salary
|25th Percentile Customer Service Representative I Salary||$31,463|
|50th Percentile Customer Service Representative I Salary||$35,759|
|75th Percentile Customer Service Representative I Salary||$40,443|
|90th Percentile Customer Service Representative I Salary||$44,708|
Customer service is a fantastic job. It's unfairly considered as a “backup career” because customer support reps can enter the industry with any experience level and background. But customer service is at the core of a company's success, making it one of the most vital roles you can play after product and sales.
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Oct 24, 2007
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
While it may not be particularly difficult to join the customer service field, it will take time to master it and to learn the unique processes and procedures of your employer. Don't be afraid to ask your boss and colleagues for tips as you aim to exceed expectations in the customer service jobs you hold.
Some jobs are inherently more stressful than others and customer service jobs fall into the “very stressful” category. Customer service agents are often under extreme time pressures, have to deal with complex problems, and often rude customers.
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For the third year in a row, enlisted military personnel, firefighter, airline pilot, and police officer are the four most stressful occupations, according to CareerCast's annual Most Stressful Jobs report.
Typically customer service representatives experience burnout from two sources: 1) repetitive routine requests, and 2) frustrated customers. The combination can lead to stress, unless reps manage their responses well. The following are stress-busting ideas to help keep calm and maintain perspective.
Here are our tips for surviving (and excelling at) customer service:
Oct 31, 2019
Customer service stress is no exception. Every day, customer service industry workers must juggle demands and complaints of varying degrees of complexity, all in a fast-paced, high-stakes environment. As a result, they are particularly susceptible to both acute and chronic stress.
Many times the reason an individual leaves the center is simply due to poor job fit. This type of turnover can be reduced significantly by better defining the job, widening the advertising process to attract a bigger field of candidates, and working harder at the screening and hiring for a proper fit.
Some call center workers go as far to say that excessive call monitoring and strict control measures are emotionally demanding and oppressive. Furthermore, research indicates that there is a positive correlation between high levels of monitoring and depression, anxiety, turnover rates and decreased job satisfaction.
One of the main reasons behind call center burnout is excessive stress. This is likely for workers who aren't fit for the job. They will likely suffer from poor performance or a negative attitude.
Call centre jobs have great growth opportunities. There are many examples of agents moving up to become team leaders, then supervisors and then managers.
To help you find the right opportunity, here are the top 15 customer service jobs that pay well over minimum wage.
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